Question 1

What is Schengen visa insurance and why do I need it?

Accepted Answer

Schengen visa insurance is mandatory travel medical insurance required for all Schengen visa applications. It must provide minimum coverage of €30,000 for medical emergencies, hospital care, and repatriation. Without valid insurance, your visa application will be rejected by the embassy.

Question 2

How long does it take to receive my insurance certificate?

Accepted Answer

Your insurance certificate is issued instantly! After payment confirmation, you'll receive your Schengen-compliant PDF certificate via email within 2 minutes. You can also download it immediately from the confirmation page.

Question 3

Is this insurance accepted by all Schengen country embassies?

Accepted Answer

Yes, absolutely. Our insurance certificates are issued by ACAPS-licensed insurance providers in Morocco and meet all Schengen visa requirements. They are accepted by all 27 Schengen country embassies and consulates worldwide.

Question 4

Can I get a refund if my visa is denied?

Accepted Answer

Yes, we offer a full refund if your Schengen visa application is rejected, provided you submit proof of rejection within 30 days of purchase. Simply contact our support team with your rejection letter and policy number.

Question 5

What does the insurance cover during my trip?

Accepted Answer

Our insurance covers emergency medical treatment, hospitalization, emergency medical evacuation, repatriation of remains, and 24/7 multilingual assistance. Higher-tier plans also include trip cancellation, lost baggage, and coverage for pre-existing conditions.

Question 6

Can I extend my insurance if I stay longer than planned?

Accepted Answer

Yes, you can extend your insurance coverage before the expiration date. Contact our support team at least 3 days before your policy expires with your new travel dates, and we'll issue an updated certificate with the additional premium.

Question 7

Do I need to print the certificate or can I show it on my phone?

Accepted Answer

For your visa appointment, we recommend printing a physical copy of your certificate as some embassies prefer paper documents. However, during your trip, you can keep a digital copy on your phone alongside the printed version.

Question 8

What if I need medical care during my trip? How do I use the insurance?

Accepted Answer

If you need medical assistance, call the 24/7 emergency number on your insurance certificate immediately. The assistance team will guide you to approved medical facilities and handle direct billing with hospitals, so you don't pay upfront for covered services.

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